Consulting & Training

Collections departments are working under increasing scrutiny. Litigation risk continues to evolve. Regulatory expectations shift. Class action exposure is real. Economic conditions fluctuate. Leadership is expected to maintain compliance while controlling delinquency and protecting recovery rates.

Those pressures require more than reactive legal support.

We provide consulting services to credit unions in matters related to collections, loss mitigation, recovery, and loan servicing. Our focus is to help institutions strengthen internal structure, reduce risk exposure, and implement practices that align with regulatory expectations.

While we represent credit unions throughout Florida and Georgia in litigation matters, our consulting and training practice works with clients across the country.

Credit Union Operational Consulting Services

Our consulting work is grounded in practical experience representing financial institutions in recovery, foreclosure, and bankruptcy matters.

We understand where litigation risk originates. We understand how documentation gaps are exposed. And we understand how small procedural weaknesses can become larger compliance issues.

On-Site Collections Department Audit and Assessment

As part of our consulting services, we offer on-site audits and operational assessments of collection departments and related recovery functions, including bankruptcy and foreclosure coordination.

These audits identify potential compliance vulnerabilities and procedural weaknesses. We evaluate documentation standards, escalation protocols, communication practices, and internal controls.

Our review can be scaled appropriately. Some institutions request targeted review of policies and procedures. Others request a comprehensive operational assessment, including workflow evaluation and individual role review. Following assessment, we provide structured recommendations designed to:

• Improve compliance posture
• Reduce delinquency and charge-offs
• Strengthen recovery processes
• Align practices with industry standards

Managing Litigation Risk Through Best Practices

Class action exposure and regulatory scrutiny have increased the importance of internal discipline.

We work with collections and loan servicing teams to implement legally compliant and operationally sound techniques. This includes guidance on member communication, documentation practices, bankruptcy handling, loss mitigation processes, and escalation protocols.

Preventative structure reduces reactive litigation.

When policies are clear and procedures are consistently followed, exposure decreases and defensibility improves.

Credit Union Training Programs in Bankruptcy, Foreclosure, Loss Mitigation, and Collections

In addition to consulting, we provide structured training programs tailored to credit union operations. Training may be conducted onsite at your offices or virtually, depending on your team’s needs. Our training services include:

• Bankruptcy training, introductory and advanced
• Foreclosure training
• Loss mitigation training
• Collections training focused on effective and compliant recovery
• Recovery and post-judgment training

We also host our annual training event, SVL SourcExpo, which provides industry-focused education and updates for credit union professionals.

A Practical and Transparent Consulting Model

Consulting engagements are typically structured on a flat-fee basis with clearly defined scope. We believe clarity in pricing supports clarity in expectations.

Our goal is to provide measurable operational value. We define what is included, what is not included, and what deliverables the institution can expect.

More than fifty years of combined experience representing financial institutions informs this work. We do not approach consulting from a theoretical perspective. We approach it from the vantage point of having seen how operational decisions are examined in litigation and regulatory review.

Request a Credit Union Consulting Proposal

If your institution is evaluating collections department performance, preparing for regulatory review, or seeking structured training for your recovery teams, we welcome the opportunity to discuss your objectives.

Consulting engagements can be scaled to meet your needs, whether focused on a targeted policy review or a comprehensive operational audit.

Strengthen Your Credit Union’s Operations with Sorenson Van Leuven, PLLC

If your institution is reviewing collections performance, preparing for regulatory examination, or seeking structured training for your recovery teams, a brief conversation can help clarify next steps.

We work with credit unions throughout Florida and Georgia and consult with institutions nationwide. An introductory discussion allows us to understand your objectives and determine whether our team is the right fit.